ANSWERS TO YOUR QUESTIONS OR CONTACT US

WHAT SHIPPING METHODS ARE AVAILABLE?

For orders under $49.95, we offer FREE shipping throughout Canada; however, if you are local, there is a FREE weekly delivery for clients in Chestermere, Langdon, and Strathmore.

We include free local pickups at any of the following locations: Langdon, Chestermere, Pineridge Calgary, Chaparral Calgary, Airdrie and Crossfield.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Preorders take up to 7 weeks to arrive from the manufacture. If the item are in stock, the item will ship within 72 hours, or will arrive at the pickup location within 1 week.

DO I NEED A MEMBERSHIP?

No! Our site is completely free! We just ask you to join our Facebook group HERE

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, Mastercard, Apple Pay, Google Pay, Shopify Pay, PayPal, Interact Debit, Interact E-Transfer

HOW DO I PLACE AN ORDER?

You can place an order directly on our website HERE

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Yes, we require our clients to activate an account before placing an order.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

You can CONTACT US HERE

WHAT IS THE WARRANTY PERIOD?

Lakeshore Importers exclusively does not offer warranty. Our suppliers and manufactures offer a 30 day manufacture defect warranty. If your item arrives in a unusable condition, we will replace or issue you a refund upon return of the item. Terms & Conditions may apply, please send us a warranty request HERE

HOW CAN I CANCEL OR CHANGE MY ORDER?

If you preordered an item, and you within the preorder time limit, you can CONTACT US to cancel your order. If your are not within the preorder frame or purchased in-stock items, we will not be able to cancel your order. Sorry for the inconvenience and we appreciate your understanding.

HOW DO I TRACK MY ORDER?

If you requested to have your order shipped, we will send you a shipping confirmation email with the associated tracking number.

Are you picking up? You may CONTACT US to request an order update.