Warranty, Return & Exchange Policy
Warranty / Returns / Exchanges Policy
Pickup requests are subject to a separate abandon item policy. The client must pick up their items within 48 hours from the original pickup request date. This is to ensure the item is picked up in a reasonable time. Once the 48 hours has surpassed, the item will be deemed abandoned without refund.
All items are due for pickup December 23rd 2020 at 8:00PM. If you would like to pick up December 24th 2020, a overtime fee of $9.95 will be charged to the client. We apologise, but this is an absolute final decision by our board to ensure our staff receive holidays. This is more than fair and justified fee for those who would like to wait for Christmas Eve to pick-up. If the fee is refused, the item is abandoned without refund.
Lakeshore Importers will be following our local dollar store policies in regards to low priced items. Products that are less than or equal to $8.00 before tax will void all warranty including manufacture defects. No refunds, returns, or exchanges will be provided. The low margins do not allow us. If none of the items will work, we will consider implementing the Group Order Cancellations policy.
If accordance with manufacture return policy, certain items include warranty cards for direct contact. Client are asked to reach out to the manufacture first.
Due to personal hygiene concerns with Health Canada, we are unable to accept a return or replace any sex toy product. This is for the protection of our staff, and Health Canada guidelines.
VISA CARDHOLDER AGREEMENT: Please Google your credit card “card holder agreement” as each agreement is different between banks.
This Document Was Last Edited January 1, 2020. © Lakeshore Importers 2016- . All Rights Reserved